Troubleshooting restreaming

Starting or ending the restreaming does not work

For all platforms
If you can’t start or end your restreaming, click the Try again button in the error modal. If the error persists, you can get help by starting a live chat with us. Click the chat bubble at the bottom right of your screen.

For custom RTMP URL
If you are restreaming to a custom RTMP URL, we recommend verifying if the URL and stream key is correct.

Problem during the re-streaming
During restreaming, we may lose access to the re-stream destination. In this case, follow the steps below:

Go to Settings

In the left menu, select Re-stream and Destinations.

You will see that your disconnected profile has a red border: click Reconnect your profile.

Go back to your restreaming, click the Media tab on the top navigation bar.

In the left menu, select Live stream.

Click on the live stream you are restreaming from.

Underneath the video, click Try again next to the profile that is not re-streaming. Your re-streaming should start again.

Stoping the restreaming for all platforms
To stop all restreaming, you can stop the live recording from Levuro.

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